Terms of Service

General

These terms of service ("Terms") set out the terms on which VFS Services Australia Pty Ltd (trading as itself and/or as 'India Passport & Visa Services Centre' and/or 'VFS Global' and/or any other business name registered by VFS Services Australia Pty Ltd from time to time) ("VFS") provides one or more of the Services to you.

By submitting an application, you will be taken to have read, understood and accepted all of these Terms (which impose, among other things, obligations on you to make payments to VFS and to indemnify VFS and which limit your rights and VFS' liability in some cases). Accordingly, if you do not agree to any of these Terms, you must not submit your application for the Services.

Services

In these Terms, "Services" means any one or more of the following services provided by VFS:

• issuing or otherwise making available (whether in hard copy, soft copy or online) the applications forms ("Application Forms") specified by the High Commission of India / Consulate General of India (collectively referred to as "HCI") in respect of an Indian passport, Indian visa or Overseas Citizenship of India ("OCI")
• providing or otherwise making available (whether in hard copy, soft copy or online), information specified by the HCI in respect of applications for an Indian passport, Indian visa or OCI
• receiving completed Application Forms and supporting documents
• accepting the fees on behalf of the HCI which are payable to the HCI in respect of an application for an Indian passport, Indian visa or OCI
• forwarding completed Application Forms, supporting documents and application fees to the HCI (either directly or via a third party)
• if an application is determined by the HCI to be successful, sending the Indian passport, Indian visa or Overseas Citizenship of India documents, together with the supporting documents provided with the completed Application Form, to the applicant (either directly or via a third party) on behalf of the HCI or otherwise making those things available for collection by the applicant
• such other services as VFS may elect from time to time to provide.

Applications must be sent to the correct Indian Passport & Visa Services Centre
("Service Centre") Your application, together with all supporting documents and all applicable fees, must be sent to the Service Centre which processes applications from the State or Territory in Australia where you are located. VFS shall not be required to provide any Services to you if you send your application to the incorrect Service Centre.

Variation of Terms
Except where it is stated in these Terms that VFS can vary a particular term by notice, these Terms cannot be varied unless the variation is in writing, signed by VFS.

Rights of the HCI

You acknowledge and agree that:

(a) the HCI has the sole and absolute discretion to either accept or refuse your application and that VFS has no involvement whatsoever in the HCI's decision. VFS acts solely as an outsourced service provider to the HCI in respect of your application and the Services;

(b) in addition to your application and supporting documents in respect of your application (including, without limitation, your passport) ("Documents"), the HCI may require you to provide such further documents, information or material ("Further Documents") to assess your application. VFS has no involvement whatsoever in any decision by the HCI to require you to provide Further Documents;

(c) the time taken by the HCI to make the decisions referred to in paragraphs (a) and (b) above, or any other decisions in connection with your application, are entirely outside the control of VFS.

Information provided by VFS
All material and information provided or otherwise made available to you by VFS ("VFS Information") is provided as general information only. The VFS Information is not intended to be professional advice and must not be relied upon as such. Prior to entering into a transaction or taking any particular course of action in connection with your application or the Services, you should make your own inquiries and seek independent advice tailored to your specific circumstances and objectives.

Accuracy and Usefulness of VFS Information
The VFS Information is provided to you in good faith and is believed to be accurate and current as at the date of publication. However, VFS provides no warranty or guarantee that the VFS Information (or any part of it) is accurate or complete.

Courier Service and Third Parties
VFS engages third party courier businesses ("Couriers") in respect of applications and the collection and delivery of your Documents and/or Further Documents. You specifically acknowledge and agree that VFS cannot control the acts, omissions, quality of service provided or care taken by any of the Couriers or any other third parties or any of their respective officers, agents, employees, representatives, contractors or sub-contractors.

If any third party provides any services to you in connection with your application and/or the Services (including, for example, photographic services in connection with your application), such services will be supplied to you on the terms and conditions specified by the relevant third party service provider.

VFS expressly disclaims any and all liability to you or anyone claiming through you for any loss or damage suffered in connection with your application and/or any of the Services provided to you by a third party where such loss or damage arises from, or is related to, any act, omission or negligence of a Courier or any other third party or any of their respective officers, agents, employees, representatives, contractors or sub-contractors.

Loss/Damage/Theft of your Documents or Further Documents
To the maximum extent permitted by law, VFS shall not be liable to you or anyone claiming though you for any loss or damage suffered in connection with your Documents and/or Further Documents (including, without limitation, any loss or damage suffered in connection with the loss or theft of, or damage to, your Documents and/of Further Documents, any misplacing of, or delay in returning, your Documents and/of Further Documents or any failure to return your Documents and/or Further Documents).

Without prejudice to the aforesaid or any other term in these Terms, and without any admission of liability whatsoever, if your passport is lost or damaged while it was in VFS' possession, VFS will reimburse you the standard fee charged by the applicable Government department for a replacement passport upon VFS receiving from you a certified copy of a receipt which evidences payment by you of that standard fee to the applicable Government department.

Personal Information
VFS collects personal information about you (including health information where necessary) ("Personal Information") in order to provide the Services. If the Personal Information is not provided by you, VFS may not be able to provide the Services which are the subject of your application.

Before submitting an application to VFS, you should read our Privacy Statement. Our Privacy Statement is available at www.vfs-in-au.net and at our Service Centres.

The Privacy Statement describes how your personal information is collected, used and disclosed and your rights in relation to accessing and correcting that information. You agree to the collection, use and disclose of your personal information in accordance with Privacy Statement.

Disclaimer of Warranty and Limitation of Liability
To the maximum extent permitted by law, VFS expressly disclaims all conditions and warranties, express or implied, in connection with your application and/or the Services other than any conditions or warranties expressly stated in these Terms. Where the law precludes such exclusion and implies certain terms, conditions and/or warranties into this agreement ("Implied Terms"), the liability of VFS for a breach of such Implied Term shall be limited, at the option of VFS, to any one or more of the following:

(a) the re-supply of the relevant services; or
(b) the cost of the re-supply of the relevant services; or
(c) any amount paid by you to VFS in respect of the relevant services.

You agree that in no circumstances whatsoever will VFS be liable to you or anyone claiming though you for any indirect, incidental, special and/or consequential losses or damages of whatever nature, or for loss or profits, loss of opportunity, loss of business or goodwill or interruption of business arising out of or in connection with your application and/or any of the Services, however arising or where so ever situated, whether or not relating to any act, error, omission or negligence by VFS or any officer, agent, related entity, subsidiary, joint venture partner, employee, representative, contractor or sub-contractor of VFS.

You further agree that VFS will not be liable to you or anyone claiming through you for any loss or damage whatsoever to the extent that it is caused by you, results from your failure to take reasonable steps to avoid or minimize your loss, or is caused by VFS failing to comply with its obligations due to events outside its reasonable control (such as a failure of equipment that is not owned or operated by VFS, an industrial strike, a natural disaster or an act of God).

Indemnity
You agree to indemnify and hold VFS, its officers, agents, related entities, subsidiaries, joint venture partners, employees, representatives, contractors and sub-contractors harmless from any claim, loss, damage, proceeding or other action (including, without limitation, reasonable legal fees), made by any third party due to, or arising out of, a breach of these Terms by you, or a violation by you of any law of any country or of the rights of a third party.

Prices and Payments
Unless expressly stated to the contrary:

(a) all fees, charges or other amounts payable by you to VFS are quoted in Australian Dollars ("AUD") and are inclusive of any applicable goods and services tax ("GST");
(b) any payments which are received in a currency other than AUD will not be accepted; and
(c) all fees, charges or other amounts quoted on the website www.vfs-in-au.net are subject to change without notice. You should confirm the fee, charge or other amount before submitting your application.

Notices

Unless expressly stated otherwise, any notices in connection with your application and/or the Services must be given by registered post (or if posted to or from a place outside Australia, by registered airmail) and addressed as follows:

(a) if the notice is to VFS: VFS Services Australia Pty Ltd, Level 1, 64 Clarence Street, Sydney 2000 Australia; and

 (b) if the notice is to you: the email address and/or physical address provided by you to VFS during the online registration process or at the time your application is lodged with VFS.

A letter or email is taken to be received:

(a) in the case of a posted letter, on the third (seventh, if posted to or from a place outside Australia) day after posting; and

(b) in the case of an email, 24 hours after the email was sent.

Severability

If any part of these Terms is held invalid, illegal or unenforceable, that part shall be severed and the remainder will continue to be valid and enforceable.

Waiver

The failure, delay, relaxation or indulgence on the part of VFS in exercising any power, right or remedy conferred upon VFS by these Terms shall not operate as a waiver of that power, right or remedy, nor shall the exercise or any single or partial exercise of any power, right or remedy preclude any other or further exercise of such power, right or remedy or the exercise of any other power, right or remedy in these terms.

Any waiver of a breach of these Terms must be in writing signed by VFS granting the waiver and shall be effective only to the extent specifically set out in that written waiver.

Governing Law

These Terms are governed by and construed and enforced in accordance with the laws in force from time to time in the State of Victoria, Australia and you irrevocably submit to the non-exclusive jurisdiction of the courts of the State of Victoria, Australia and their respective courts of appeal.

Reservation of Rights

Any rights not expressly granted to you herein are reserved by VFS.

Interpretation

In these Terms, unless the context otherwise requires:

(a) words denoting the singular include the plural and vice versa;

(b) words denoting a natural person include a company, corporation, corporate body, government agency or authority or crown instrumentality and vice versa;

(c) headings are for convenience only and shall not affect interpretation of these Terms;

(d) a reference to a party includes its successors and permitted assigns;

(e) any term is not to be construed against VFS because it prepared that term.  

Privacy Statement

Introduction

VFS Services Australia Pty Ltd and its related entities (collectively referred to as "we", "us", “our” and "VFS") is subject to the National Privacy Principles under the Privacy Act 1988 (Cth) (as amended from time to time).

This Privacy Statement explains in general terms how VFS protects the privacy of your personal information under the National Privacy Principles. It will apply to any personal information you provide to us in respect of:

• a passport application;
• a visa application;
• a Overseas Citizen of India (“OCI”) application; and
• under any other agreement or arrangement we may specify from time to time.

This Privacy Statement will also apply to any personal information about you that is provided to us by someone else such as a travel agent.

This Privacy Statement does not apply to VFS employee records, which are generally exempt from the legislation.

What Information We Collect

The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. For example, when you apply for visa, we may collect details such as your name, address, date of birth, passport details and other relevant information. We are required by law to obtain your consent to the collection of "sensitive information" and we will assume that you have consented to the collection of all information about you which is provided to us for use in accordance with this Privacy Statement.

How We Collect Information

We may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or email), visit our web site or when you have contact with us in person. As well as collecting information directly from you, there may be occasions when we collect information about you from a third party. For example:

• From people making applications on your behalf;
• From travel agents that collect your personal information and disclose it to us so that we may process your application.

How We Use Your Personal Information

We collect your personal information, store it on our system and then forward it to the High Commission of India / Consulate General of India (“HCI”) to process your application. Some of the personal information we collect is essential for us to be able to accurately identify who is using the service and to provide the service to you. Other types of personal information we collect help us to profile who is using our services and what their interests are.

Disclosure of Personal Information to Third Parties

We may disclose your personal information to third parties, including for example, the HCI, data processing companies, courier businesses and their respective officers, employees, agents and representatives for the purpose for which the information was collected or for related purposes, to provide you with a service that you requested.

We may also disclose your personal information to various law enforcement agencies and governments around the world for security, customs or immigration purposes.

Your information may also be shared between related entities within our global group of companies where necessary to fulfil our purposes.

We may engage third party contractors to perform services for us which involve the contractor handling personal information we hold. For example, we may engage third party contractors to:

·   provide courier or delivery services

·   provide email and mail handling services

·   provide electronic funds transfer services, credit card account processing and related services;

·   operate call centres

·   conduct market research

·   provide information technology services such as data storage, website hoisting, communication networks, software and system development and maintenance

In these situations, we take steps to prohibit the third party from using personal information about you except for the specific purpose for which we supply it to that third party contractor.

Other than the above and as otherwise expressly stated elsewhere in this Privacy Statement, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Access to and Correction of Information About You

We will, on request, provide you with access to the information we hold about you, unless there is an exception which applies under the National Privacy Principles, including for the purpose of correcting or updating that information. We may recover from you our reasonable costs of supplying you with access to the information we hold about you. Your request to provide access to this information will be dealt with in a reasonable time.

If we refuse to provide you with access to the information we hold about you, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles.

Keeping Your Personal Information Up To Date

We take reasonable steps to ensure that the personal information we hold about you is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

Transfer of Information Overseas

You consent to us transferring to recipients in foreign countries any of your personal information to fulfil the purposes set out in this Privacy Statement, for example to:

• VFS offices overseas
• Data processors
• Information technology and business process service providers.

In many cases the transfer will be necessary for the implementation of pre-contractual measures taken in response to a request by you or for the performance of a contract with a third party which is concluded in your interests.

Storage and Security of your Personal Information

VFS takes reasonable steps to protect the security of your personal information in accordance with this Privacy Statement. VFS regularly reviews and implements new security and encryption technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

While VFS strives to protect such information, we cannot ensure or warrant the security of any information you transmit to us or obtain from our online services. Accordingly, use is at your own risk.

Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

Resolving Your Concerns

If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please forward your request, complaint or query to the address below. We will respond to your query or complaint as soon as possible.

Links to other Websites

The VFS website contains links to other websites. Please note that these links are intended for your convenience only. Links to third party websites do not constitute endorsement, sponsorship or approval by VFS of the content, policies or practices of those third party websites.

If you have any concerns regarding your privacy when visiting a linked third party, you should ensure that you check the privacy statement/policies of those websites.

Changes to This Privacy Statement

We may amend this Privacy Statement as our business requirements or the law changes. Any changes to this Privacy Statement will be updated on www.vfs-in-au.net, so please visit www.vfs-in-au.net  periodically to ensure that you have our most current privacy statement.

Your continued use of the VFS website constitutes your acceptance of the collection, use and disclosure of your personal information to the extent outlined in this Privacy Statement as amended from time to time.

For further information about the protection of your privacy, please visit the Australian Federal Privacy Commissioner's website at www.privacy.gov.au.

Feedback and questions about privacy

If you have any questions regarding this Privacy Statement, please contact us at:

Email  visainfo@vfs-in-au.net
Telephone +61 (02) 92993539
Post Level 1, 64 Clarence Street, Sydney 2000

Terms of Use for www.vfs-in-aus.com

General

This website is operated by VFS Services Australia Pty Ltd ABN 72125531437 ("VFS") under the domain name www.vfs-in-au.net ("Website").

These terms of use (as varied by VFS from time to time) ("Terms") govern your use of the Website. By accessing, browsing and/or using the Website, you will be deemed to have read, understood and agreed to these Terms. If you do not wish to be bound by these Terms, you must immediately discontinue accessing, browsing or using the Website and not access, browse of use the Website again in the future.

By using the services available from the domain and sub-domains of the Website, the user agree (“you”) to the following terms and conditions, including without limiting those available by hyperlink (the "Agreement" or "User Agreement") with VFS and the website/s of its affiliate/s, joint venture partner/s, agencies, subsidiaries and clients..

Before you proceed to use the services provided by VFS and its affiliates, joint venture partners, agencies, subsidiaries, and clients, you must read and accept all these terms and conditions, the Privacy Policy and the terms of service to be able to proceed further to utilize the services provided by VFS. VFS strongly recommends that, as you read these terms of use, you also access and read the terms and condition of service (provide link here)

Do not use the Website if you cannot enter or are barred from entering into legally binding contracts or you are under the age of 18 or are temporarily or indefinitely suspended or prohibited from or accessing or using this or the linked websites as may be applicable.

By accepting the terms and conditions, you agree that your use of VFS website and websites related and linked to VFS Website/s will be governed by the user agreement/s and privacy policy/ies posted on those website/s with such changes and modifications as may be made from time to time.

Access

You agree and understand that VFS may prevent or restrict your access to the Website for any technical, security or other reason at VFS’ sole and absolute discretion.

Variation of these Terms

VFS may vary these Terms at any time. In the event that VFS varies these Terms, VFS will provide notice by publishing the varied Terms on the Website. You accept that by doing that, VFS will have provided you with sufficient notice of the variation to the Terms.

Intellectual Property Rights

The material, products, technology and processes contained on the Website are protected by copyright and other intellectual property rights owned by VFS and third parties and you acknowledge that the Website, technology used in connection with the Website, VFS’s services, all software, material, products, information, communications, text, graphics, links, electronic art, animations, audio, video, photo and other data available within the Website (“Website Content”) are provided by VFS or third party providers and are the copyrighted works of VFS and/or such third party owners.

Under the Copyright Act 1968 (Cth) (as amended), you are limited as to the amount of the Website Content that you may download, print, copy, cut and paste from the Website or otherwise make copies of. It is your responsibility to ensure that you do not infringe any applicable law.

You may not store any significant portion of any Website Content of VFS’s services in any form. Also, you may not copy, reproduce, publish, distribute, modify, create derivative works of, rent, lease, sell, transfer, display, transmit, compile, collect in a database or in any other manner commercially exploit any part of the Content or VFS’s services in whole or in part unless expressly authorized by VFS or the relevant third party owner.

You acknowledge that VFS and/or third party providers remain the owners of the Website Content and that you have no intellectual property rights in the Website Content.

The trade marks (whether registered or unregistered) and logos on the Website (“trade marks”) are owned by VFS or third parties. You are strictly prohibited from using, displaying, coping, modifying, transmitting, storing, publishing or distributing any of the trade marks, or providing links to any of the trade marks, without express permission from VFS or the relevant third party in relation to their trade marks.

The products, technology and processes contained in the Website may be the subject of other intellectual property rights owned by VFS or third parties. No licence is granted in respect of those intellectual property rights other than as set out in these Terms. Your use of the Website must not in any way infringe the intellectual property rights of any person.

Information on the Website Does Not Represent Professional Advice

All material and information provided on the Website is provided as general information only. It is not intended as professional advice and must not be relied upon as such. Prior to entering into a transaction or taking any particular course of action in connection with the Website, you should make your own inquiries and seek independent advice tailored to your specific circumstances and objectives.

External Websites

The Website may contain links or pointers to, or frame, websites of third parties ("external websites"). VFS is not required to maintain or update links or pointers to any external websites.

Unless expressly stated to the contrary on the Website, any link or pointer to, or framing of, an external website is not to be construed as an endorsement, sponsorship, approval, recommendation or preference by VFS of the owners or operators of the external website, or of any information, products or services referred to on the external website or any practices associated with those external websites.

You agree that access to any external website is entirely at your own risk and that VFS will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with, use or reliance on any goods or services available on or through any external website.

Accuracy and Usefulness of Information on the Website

All material and information on the Website is provided in good faith and is believed to be accurate and current as at the date of publication. However, VFS provides no warranty or guarantee that any material or information on the Website or external websites will be accurate or complete.

VFS will not be liable for any losses or damages whatsoever whether in an action in contract, negligence or other tort, arising out of or in connection with access to the Website or the material and information contained on the Website. All warranties of any kind are excluded to the maximum extent permitted by law.

VFS makes no guarantee as to the usefulness of the material and information on the Website, nor of any of the products or services promoted on the Website or via linked websites.

Prohibitions against unlawful use

 You warrant that you will not do any of the following things in connection with you accessing, browsing or using the Website:

• post any content or items in an inappropriate category or area on the Website
• post any material on the Website for any purpose other than the normal purpose for which the Website is intended
• violate any laws, third party rights, or policies of VFS
• hide or spoof your IP address
• intentionally bounce your communications through any intermediate computers
• alter any logs upon gaining access to the Website
• interfere with the technological operations of the Website
• manipulate or attempt to manipulate any content or material on the Website
• post any false, inaccurate, misleading, defamatory, or libelous content on the Website
• use any robot, spider, search engine, scraper or other means (whether manual, automated, mechanical, electrical or otherwise either existing or that may be invented or discovered in the future) to access the Website or to do any of the acts described in the bullet points above, for any purpose other than the normal purpose for which the Website is intended
• You may use the Website for personal and non-commercial purposes only.

Privacy

By accessing, browsing and using this Website, you agree to the VFS Privacy Statement (click on this link to access the VFS Privacy Statement).

Disclaimer of Warranty and Limitation of Liability

While VFS makes and strives to provide secure and continuous connectivity and internet access, VFS, the Embassy/Consulate and/or its clients shall not be responsible or liable to you for any direct or indirect loss or consequential damage, including among other things, any loss of dates obtained, time, data or information furnished or entered on the website or the application forms which may, among other things, have occurred as a result of any events or acts leading to interruptions in internet connectivity, transmission of signals, server breakdown, systems crashing, hacking, servicing and any other events or acts.

You will not hold VFS responsible for other users' actions or inactions, including acts or things as a result of which there may be loss of connectivity, loss of dates and/or loss of data furnished.

Further, while secure and continuous access to the website is sought to be provided, VFS does not guarantee continuous or secure access to its website and operation of the Website, as the same may be interfered by numerous factors outside the control of VFS . Accordingly, to the extent legally permitted, VFS excludes all implied warranties, terms and conditions. VFS is not liable for any loss of money, time, goodwill, or reputation, or any special, indirect, or consequential loss or damages arising out of your use of its website.

To the extent permissible by law, VFS expressly disclaims all conditions and warranties, express or implied, in respect of the service. Where the law precludes such exclusion and implies certain conditions and warranties into this agreement, the liability of VFS for breach of such condition or warranty shall be limited, at the option of VFS, to any one or more of the following:

(i) the re-supply of the relevant goods or services; or

 (ii) the cost of the re-supply of the relevant goods or services; or

 (iii) any amount paid by you to VFS in respect of the relevant goods or services.

 Nothing done in pursuance of this Part whether constituted by a refund of fees or a payment of money or otherwise shall constitute an admission of liability by VFS or any of its associate entities or related parties

You agree that in no circumstances will VFS be liable for any indirect, incidental, special and/or consequential losses or damages of whatever nature arising out of your use of the website or of any of the VFS content (including, but not limited to, losses or damages arising out of, or attributable to, an act or omission by VFS).

Indemnity

You agree to indemnify and hold VFS, its officers, directors, agents, related entities, subsidiaries, joint venture partners, employees, contractors and sub-contractors and harmless from any claim or demand, including reasonable attorneys fees, made by any third party due to or arising out of the breach of these terms, or violation by you of any law of any country or of the rights of a third party.

No Guarantees as to the Service

The Website contains downloadable materials and links to external websites.

VFS is not responsible for, and has no control over, the content of downloadable materials or external sites.

You understand that VFS cannot and does not guarantee, warrant or represent that files or software of any kind, or from any source, available for downloading through the Website, will be free of infection or viruses, worms, Trojan horses or other code or defects that manifest contaminating or destructive properties.

 Prices and Payments

Unless states to the contrary, all fees, charges or other amounts quoted on the Website are quoted in Australian Dollars ("AUD") and are inclusive of any applicable goods and services tax (“GST”).

 All payments to be made to VFS must be in AUD and must be inclusive of any applicable GST. A payment to be made to VFS must always be made in accordance with VFS’ payment terms that apply to that payment.

 Payments that are received in a currency other than AUD will not be accepted.

 All fees, charges or other amounts quoted on the Website are subject to change without notice. You should confirm the fee, charge or other amount for a product or service before placing an order for it.

Notices

Except as explicitly stated otherwise, any notices must be given by registered ordinary post (or if posted to or from a place outside Australia, by registered Airmail) to VFS at: VFS Services Australia Pty Ltd., Level 1, 64 Clarence Street, Sydney -2000(in case of VFS) and (in your case) to the email address and/or address provided to VFS during the online registration process. Notice is deemed given 24 hours after an email is sent. VFS may issue legal notice by email or to the address provided during the online registration process.

Security

When using the World Wide Web, the Internet or third party networks or facilities, you are using networks, facilities and services that are beyond the control of VFS. You assume all risk and liability of your use of the World Wide Web, the Internet or any such third party networks, including any access to the Website via such media.

Severability

If any part of these Terms is held invalid, illegal or unenforceable, that part shall be severed and the remainder will continue to be valid and enforceable.

Waiver

The failure, delay, relaxation or indulgence on the part of VFS in exercising any power, right or remedy conferred upon VFS by these terms shall not operate as a waiver of that power, right or remedy, nor shall the exercise or any single or partial exercise of any power, right or remedy preclude any other or further exercise of such power, right or remedy or the exercise of any other power, right or remedy in these terms.

Any waiver of a breach of these terms be in writing signed by VFS granting the waiver and shall be effective only to the extent specifically set out in that waiver.

General

The use of the Website and these terms of use are governed by, construed and enforced in accordance with the laws in force from time to time in the state of Victoria, Australia and you irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and their respective courts of appeal.

Reservation of Rights

Any rights not expressly granted to you herein are reserved by VFS.

Interpretation

In these terms, unless the context otherwise requires:

a) words denoting the singular include the plural and vice versa;

b) words denoting a natural person include a company, corporation, corporate body, government agency or authority or crown instrumentality and vice versa;

c) headings are for convenience only and shall not affect the interpretation of these terms;

e) a reference to a party to this Agreement includes its successors and permitted assigns.

f)  Any term in these terms of use is not to be construed against VFS because it prepared that term.